FAQs
1. How do I place an order?
You can place an online through our website. Once your order is placed, you will receive a email confirming all of your order details. If you do not receive an order confirmation or should you have any questions, please don’t hesitate to respond to the order confirmation or email us at indiasaphir@gmail.com
2. I just placed my order. When will it ship?
India shipping
We will ship the next business day upon order and payment confirmation. All deliveries will be done via Speed post or Bluedart (Customer has to pay extra) (for local and National deliveries) or our some other courier service. Depending on the schedule, please allow 2 -7 working days for delivery. Additional processing time may apply during the Holidays.
International shipping
We will soon start the international services.
3. I just received my order but a product was damaged.
We make every effort to package our products so that damage does not occur during transit. However, from time-to-time, this does occur. If any of your products were received damaged, we will be more than happy to replace them. Please contact us directly within 3 days of receiving the merchandise and we will be happy to help.
4. Do you ship internationally?
Not yet, But soon we will start shipping .
5. What is your online return/exchange policy?
You may return any product for an exchange within 7 days upon purchase, as long as the item is returned undamaged, unused, unworn in its original packaging. Any returns are shipped on sender's expenses. We do not accept worn, used or damaged item in any state. We do not do any refund policy.
6. How do I contact Customer Service?
You can drop us a note via our contact form, message us on Instagram or Facebook, or email us at indiasaphir@gmail.com
7. Do you have any promotional codes?
Promotional codes are periodically sent out to customers who have signed up to receive emails or via our Facebook or Instagram page. Promotional codes are not available via customer service.
8. Can you mark down my commercial invoice?
Commercial invoices will reflect the price paid for the merchandise. Prices will not be lowered or changed. The package will not be marked as gift.
9. Why should I create an account?
Creating an account gives you access to all previous orders and prevents you from having to enter billing and shipping information each time you place an order. In addition, you can keep track of all customer service inquires in one place.
10. I forgot to add a product in my order. How do I add this item?
Unfortunately once an order has been processed we cannot add additional items to the order.
11. I entered the wrong shipping address, can I change this?
Unfortunately, after we start fulfilling, we are unable to make any edits to the shipping address.
If your order has already shipped, we will attempt to contact the courier to process a reroute; a reroute often leads to a fee from the courier which will be charged to you.
If we are unable to process a reroute or cancel the order, most of the time, orders delivered to the wrong location are returned to our warehouse.The return shipping process may take a while. Once the order has been returned and processed, you will be notified by email and given the option to pay to have the order reshipped to the correct address or, if you decide you don't want the order reshipped, we can issue a refund for the cost of the products, but cannot refund the shipping fees.